Exchanges and Returns


Please choose your purchase carefully as a refund may not be provided if you simply change your mind. Repairs, refunds or exchanges will not be accepted or provided unless the goods are faulty or unfit for purpose.

Products purchased online cannot be returned to the Pro Hart gallery without prior written confirmation from our Customer Service team through our email address at


If :

–       A product is damaged or faulty through no fault of your own (provided you were not aware or made aware of the defects prior to purchase) and you can provide evidence of the damage / fault;

–       Is not fit for their normal purpose; or

–       Incorrect goods were supplied.

Pro Hart will, upon return of the product, offer you a refund, repair or exchange in accordance with the Competition and Consumer Act 2010 within a reasonable time if you are able to able to provide a receipt or other satisfactory proof of purchase.

To request a return/repair/exchange for an online order, please contact our Customer Service team at